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July 9, 2012


Notification workflow on Work Item assignments (Part 2)

This is a follow-up post to my original post on this topic: SCSM: Notification workflow on Work Item assignments.

With the release of Service Manager 2012 there are now two new work item types, Service Requests and Release Records.  It is also possible to create notifications for assignments of these new work item types.  This is done just like it was done in the original post using the same concepts.

I have attached two new working management pack examples.  One more Service Request and one for Release Records.  Just like the previous packs, you will need to update the notification template GUID to get them to work.  Also, the Service Request example that is attached works similar to the Incident example is my previous post (it also notifies the Affected User that their ticket was assigned).

<WorkflowArrayParameter Name=”NotificationTemplatesType=”guid>
<Item>Change this GUID</Item>


2 Comments Post a comment
  1. Lawrence
    Sep 10 2012

    then I created an e-mail template and pointed toward the custom target class that I created. I found the guid of the custom e-mail template using : . I create a request and then I re-assign it to my self and another user. I do not get an e-mail


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